AI Customer Service for Hospitality

An AI Employee working 24/7 to make your operations run more smoothly. Never miss a request ever again, be it a message or phone call

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Support across every guest touchpoint

From the first inquiry to post-stay reviews, Emblem keeps your business connected with guests.
Before the experience
Convert inquiries into bookings
Never lose a booking again from missed calls or unanswered questions
During the experience
Stay focused on creating meaningful moments
Let Emblem handle routine tasks, freeing up your team to deliver their best
After the experience
Drive more social reviews
Remain in touch with your guests, and can help to improve your reviews

Integrated with the platforms that you already use

Customized solutions

Customized perfectly for your operations

Tailor every interaction and feature to match your team’s unique style and operations.
See Customized AI
Property rules and information
Emblem adapts to your policies, check-in procedures, and guest instructions.
Complex on-site amenities
Emblem highlights your amenities. It remembers the key selling points you set.
Voice AI that sounds human
Adjusts the tone, language, and style to reflect your brand and sound like a real team member.
Dashboard

Manage it all in one dashboard

Log in anywhere, track calls and their outcomes, and step in if needed. Stay updated and in control at all times.
Emblem dashboard
Pricing

Designed to scale, without locking you in.

Emblem fits how you work—not the other way around.
Starter
Streamline your operations and boost your team's workflow.
Starts at
$249
/ month*
Contact Sales
Contact Sales
Includes:
  • Natural voice AI
  • Resolves 80% of calls and messages
  • Booking AI assistant
  • Syncs with Room availability
  • Message AI
  • Management dashboard
Custom
Built specifically for your team - a tailored solution with no hassle.
Enquire with us
Flexible
/ month*
Contact Sales
Contact Sales
Includes:
  • Everything in Starter
  • Personalized workflow integrations
  • Customized brand voice
  • Payment processing
  • Upsell AI for direct sales
  • Priority support
*Pricing is based on agents deployed and usage. Only pay for what you use
frequently asked questions
Can I cancel or change plans anytime?
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Yes—your plan is always in your control. Downgrade, upgrade, or cancel without needing to contact support. Your settings and data are preserved, so if you return later, you can pick up right where you left off. We believe in earning your trust, not locking you in.
What happens if I outgrow the Starter plan?
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The Starter plan is designed to get you started, but when your needs grow, Emblem scales with you. Upgrading is seamless—no data loss, no reconfiguration. You’ll instantly unlock more workflows, more integrations, and advanced features to help your team stay ahead. We’ll even guide you through the transition to make sure nothing gets missed.
How long does setup take?
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Most teams are set up within the week. We’ve designed Emblem to be intuitive from the start—no need for lengthy onboarding sessions or technical hand-holding. Just connect your data sources, set your preferences, and your workflows are ready to go. Our team is always on hand if you want help, but most users don’t need it.
Can I use Emblem AI with my current tools?
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Yes—Emblem is built to integrate seamlessly with the platforms you already rely on. From data sync to workflow triggers, we support popular tools out of the box and offer additional integrations by request.